Frequently Asked Questions About HoReCa Furniture
Ordering
Is the furniture available in stock?
No, all furniture is supplied made to order. We work with contract collections from European manufacturers, allowing us to accurately select models, materials and quantities for each specific project.
What are the ordering terms?
After the specification is approved, we issue an invoice. A 50% advance payment is required, with the remaining balance payable before shipment from the factory.
Are discounts available for large orders?
Yes, wholesale pricing applies to orders of 15 units or more and depends on the manufacturer and order volume.
Delivery
What are the production and delivery lead times?
Production lead time depends on the manufacturer and model and typically ranges from 4 to 6 weeks. Delivery times are confirmed separately based on the country of production and logistics.
Where is the furniture supplied from?
We supply furniture primarily from Italy, Poland and the Czech Republic, working through official channels and transparent logistics.
Warranty
Is a warranty provided?
Yes, all furniture is covered by the official manufacturer’s warranty. The warranty period depends on the manufacturer and typically ranges from 1 to 3 years.
What does the warranty cover?
The warranty covers manufacturing defects in materials and construction, provided that the manufacturer’s instructions and commercial usage guidelines are followed.
Projects and design
Which manufacturers do you work with?
We cooperate with leading European manufacturers, including:
- Paged, Fameg (Poland)
- TON (Czech Republic)
- Mayer Line (Poland)
- Emu, Scab Design, Midj, Nardi, Pedrali (Italy)
Do you manufacture furniture based on custom designs?
We do not offer custom manufacturing; however, we provide a wide range of contract collections that allow flexible solutions tailored to each project’s concept.
Do you work with designers and architects?
Yes, we actively collaborate with designers and architects, providing technical specifications, seating recommendations, material guidance and usage scenarios.
Outdoor and terraces
What materials are used?
Our range includes furniture made from certified wood, metal, aluminium, plastic and rattan. Specific materials and finishes depend on the collection and intended use (indoor / outdoor).
Is the furniture suitable for outdoor terraces?
Yes, we select outdoor solutions designed to withstand moisture, UV exposure and temperature fluctuations, including furniture and sun protection systems.
Do you assist with terrace furniture selection?
Yes, we provide consultation on furniture and sun protection solutions, taking into account wind loads, terrace size and commercial usage scenarios.